Thanks to Raffi I got my first car! It's everything I wanted and needed. He's professional, he's helpful, very knowledgeable with the cars he's selling and he even helped me get my wheel locks the same day I left with the car. Thank you again! I really appreciate your help!
I visited this dealership to trade in my GTI in order to lease a Tiguan. I would like to compliment the level of customer service that I received from my sales representative, David Encarnacion. David was friendly, polite and professional from the moment we were introduced until the moment we drove off with my new vehicle.I came in with very specific requests and knew what I wanted. David was extremely informative about the vehicle and was able to answer my questions and address all of my concerns. I have been to many dealerships before and I’ve had both positive and negative experiences, but none compare to the outstanding service we received today. David treated my boyfriend and I with nothing but respect and was an absolute pleasure to deal with. I believe he is a fantastic asset to the LIC VW team and I hope he should be recognized for his hard work and dedication to the organization.I would highly recommend LIC VW to anyone looking for a new (or used) Volkswagen and I would absolutely recommend David Encarnacion as the sales representative to deal with.
Very good customer service. Bryan is one of the best employees there. 5/5
We went in looking for a car for our daughter. We ended up purchasing the car and was very happy with our purchase. Refath was friendly, professional and very helpful. He went out of his way to make us comfortable while we were there and with our decision to purchase the car. Everyone we meet, while we waited in the dealership was very friendly. Needless to say my daughter is extremely happy.
Everyone is so friendly. Excellent customer service.
2nd purchase from LIC Volkswagon. I purchased my car, brought it home, and my parents fell in love with it. 2 weeks later i brought them bak to meet wit Yesenia, and Destiny to inquire about a possible purchase. Set the appointment with Destiny over the phone, and closed the deal wit Yesenia. Follow up from Destiny was great also. Recieved the same amazing and friendly service. Pricing was fair, and they worked with my parents to get a deal done. Definately will be bringing more friends and family back to LIC Volkswagon.
From the moment I walked into the dealership, David took the time to understand my car needs and determine how to make those needs fit within my budget. In the end, David helped me work through my available options to exchange my current over mileage VW lease with a deal on a brand new 2019 VW Tiguan. Most importantly, throughout the entire process, David made sure to keep me informed on each step. I would recommend him to anyone looking to lease or finance their next Volkswagen.
Sam is by far a great salesmen! He told me he was going to work out the greatest price he can give me on a GTI, and he did just so. At the end of the day we both walked away happy. Sam was super calm and he stood his ground when it came to the goals of the company. No B.S. at all! I thought he’d been with the company far longer from the way he carried himself. Only to find out he’s been in the company for 2 years, I was astonished. In the future, I see Sam as a manager and I feel he deserves it.
He waa informative and intuitive with his knowledge of the VW Vehicles. We will return b/c he sold the idea and need of what we wanted. We just werent ready yet. We owe him the sale when it comes!
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